Frequently Asked Questions

Why should I select High Desert Medical Group?

For over 25 years, High Desert Medical Group in Lancaster has endeavored to provide residents of the Antelope Valley with the highest quality health care possible. We are a multi-specialty medical group providing a wide range of on-site health care services including:


Does High Desert Medical Group have any other locations?

Yes. We have physicians in the surrounding areas including Heritage Health Care in Palmdale. As part of our physician network, we also offer independent physicians in their own private offices in Lancaster, Palmdale, Tehachapi, Rosamond, California City, Boron, and Acton.


What insurance plan do I have to have to select a physician at High Desert Medical Group?

High Desert Medical Group accepts over 90 different insurance plans including HMO, PPO, POS, EPO, Medicare and private insurances.


What is the difference between HMO and High Desert Medical Group?

An HMO (health maintenance organization) is an insurance that provides your medical coverage and payments. High Desert Medical Group provides your medical services i.e., primary care physicians, specialists and ancillary services.


What do I need to do to become a patient at High Desert Medical Group if I have a health maintenance organization plan (HM0)?

The first thing you will want to do is select your primary care physician at High Desert Medical Group/Heritage Health Care and California Desert Medical Group. You will then need to contact your health plan Member Services Department and report to them the name of the medical group and physician you have selected. Once you have notified your insurance of your selection, you may contact HDMG for your appointment by calling (661) 945-5984. If you should need any further assistance, you may speak to a Patient services representative at 1-800-266-4364.


What should I do if I have an urgent medical need?

If you feel this is a life-threatening emergency you should call 911 immediately or go to the nearest hospital. If your urgent medical need occurs during office hours, please contact your primary care physician’s office to set up an appointment. If an appointment is not available, and you cannot wait until the next available appointment, please go to our Urgent Care. Please remember our Urgent Care is available for your non-emergent medical needs 24 hours a day at our main facility in Lancaster.


What is the difference between using an Urgent Care or Emergency Room?

There are benefits to utilizing Urgent Care instead of the emergency room including lower co-payments (depending on your health insurance) shorter wait times, and notification to your HDMG primary care physician. Please be sure to call 911 if you are experiencing a life-threatening emergency.


What do I do if my health insurance changes?

You could possibly continue to see your HDMG health care provider as we take most health insurances including HMO, PPO, EPO, POS, and private insurances. Please check with your new insurance company.


What are your hours of operation?

HDMG is open from 8:00 a.m. to 5:00 p.m Monday through Friday for routine medical care. Limited after-hours appointments are available for routine appointments, call 1-800-266-4364. For more information please call (800) 266-4364.


How do I see a specialist?

Usually, your primary care physician will determine the medical need to see a specialist. HDMG has a distinguished panel of over 200 specialists to serve your medical needs throughout the Antelope Valley and surrounding areas.


What holidays will High Desert Medical Group be closed?

Urgent Care is open 24 hours a day, 365 days a year. The clinic and ancillary services will be closed on the following holidays:

NOTICE OF PRIVACY PRACTICE

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